I had Ordered Time Warner Business Class Internet for a satellite office that needs to be up and running as quick as possible. The order process was quick and painless. A bit on the expensive side ($500+ for Business Class 100M/10M) but we needed it very quickly and the building in question has very limited Internet providers. Within 45 minutes, I had the account setup and they scheduled the install for two days later. I was told it would be between 8AM – 12PM. The install date comes goes and no one calls or even shows up. The next day I get an email saying that I now have a new appointment for the next day between 1PM – 5PM. I call up the install scheduling group and ask what happened. She tells me that the installer was on site but no one was there. I tell her that we left two phone numbers for the installer to call and he called none of them. I also explain to her that there is an office manager onsite. She then tells me the installer “got there a bit late”. I ask how late and she goes “6:30PM”. I hope it gets better from here.
Colin Weiner - East Side - West Side 